Refund policy

Returns & Exchanges Policy

Effective upon delivery confirmation.

Officially Certified issues garments in controlled quantities. All policies below apply without exception.

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Eligibility for Returns

Returns are accepted within seven (7) calendar days of confirmed delivery for eligible items only.

To qualify, items must:

• Be unworn, unwashed, and unused

• Be free of odors, stains, damage, or alterations

• Include all original tags and packaging

• Be returned in resalable condition

Items that do not meet these conditions will be denied and returned to the customer at their expense.

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Return Authorization

All returns require prior authorization.

Unauthorized returns will not be accepted or processed.

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Refunds

Approved returns will be refunded to the original payment method after inspection.

Refunds are issued excluding:

• Original shipping costs

• Duties, taxes, or customs fees (if applicable)

Refund processing may take 5–7 business days after approval.

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Exchanges

Exchanges are permitted subject to availability and must meet all return eligibility requirements.

Officially Certified reserves the right to substitute an exchange with store credit if inventory is no longer available.

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Shipping Responsibility

Customers are responsible for:

• All return shipping costs

• Risk of loss during return transit

Officially Certified is not responsible for lost or damaged return shipments.

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Right to Refuse

Officially Certified reserves the right to:

• Refuse returns that show signs of wear or misuse

• Limit or deny returns from accounts with excessive return activity

• Modify this policy at any time without prior notice

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Contact

For return authorization or questions, contact:

support@theofficiallycertified.com or OCDOM instagram